Canvas Support

contact form doesn't send

5 replies · opened Dec 6, 2019

Aanke30Dec 6, 2019

Hi,
while testing your theme I tried to make a contact form which looks fine. But it doesn't work.

Aanke30Dec 6, 2019

Here I tested it:
http://www.keineart.de/jobs.php

As you see I want to use my own process file which I have used in the past with another theme.
At the moment I want to have the errors displayed on the next screen (at process_form.php).

But after clicking the send button the form isn't sending.

Thanks for your help.

Aanke30Dec 6, 2019

why can't I edit my post ?

I changed the file to:
jobs_pro.php

As I see, the fields are delivered, I mean I get the contact mail. But the site ..jobs_pro.php is does not open.

SSemicolon WebSTAFFDec 7, 2019

Hello,

The Default Forms used in Canvas are controlled by AJAX and needs a JSON Output to be processed correctly. If you plan to use your own Forms with your own Functionality without the AJAX, simply use your Form Codes without enclosing it within the .form-widget DIV. Simply move your Form Codes outside this DIV and everything will work as expected.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

Aanke30Dec 10, 2019

Hi,
thank you for your fast answer.

Do you mean I shall delete the code "<div class="form-widget">" and the closing <div> ?
I did it and it's working so far I see.
I tested it on: http://www.keineart.de/index-boxed.html

Or did you mean something else with "without enclosing it within..." ?

Another question: To avoid spam (with URLs like http://...) I added:
pattern="[^/]"
into the textarea field ("Bemerkungen"), but it doesn't work. It should avoid that bots add URLs with the character " / " into this text field.

SSemicolon WebSTAFFDec 11, 2019

Hello,

  1. Exactly! Thats what we meant. Removing the enclosing and the HTML Tags.

  2. Consider using this File: https://www.dropbox.com/s/nk4fhz2hc0dmh9p/form.php?dl=1 and edit the $spam_keywords Array to add the words you want to block.

If the words are found in any Field on your Form, the Processing will be stopped and the response will not be sent. However, it will still show a Successful Message to the User so that they don’t know what is going on behind the hood which will prevent them from finding another way of sending SPAM.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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