SsinonimodigitalSep 17, 2018
it does not work the contact form stays loading when I give it to send, in addition I am not receiving any mail. thank you very much I hope soon answer
my website . http://enovelsoluciones.com/
Contact Form
7 replies · opened Sep 17, 2018
SSemicolon WebSTAFFSep 20, 2018
Hello,
We have just checked out your Website and the issue is that the http://enovelsoluciones.com/include/sendemail.php File that processes the Contact Form returns a 500 Internal Server Error which is why you see an Infinite Loop on the Contact Form. Please consider adding the following code at the very top of your include/sendemail.php File:
error_reporting(E_ALL);which should display all the possible errors. Please notify us about the Error Message you see, after going through the process above, so that we can provide you with more assistance. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
SsinonimodigitalOct 11, 2018
hi
thank you for your answer but I put the line of code where he told me and there was no effect attached images to know if you have any solution
thns
SSemicolon WebSTAFFOct 16, 2018
Hello,
Thanks for your Patience!
Since the include/sendemail.php File is returning a 500 Internal Server Error which leads us to believe that there is some other Server Issue. Please consider contacting your Web Hosting Provider regarding this and they should definitely be able to help you fix this.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
SsinonimodigitalNov 19, 2018
Good afternoon
I am communicating with you once again because I have problems with the contact form, communicate with me the hosting support (bluehost) and inform me that you have to configure the smtp ports $ mail-> Port = 587; I already have the code but it seems to be the same, it has never worked for me.
I hope a quick response and some solution thank you very much
PS: always keep loading the form
SSemicolon WebSTAFFNov 23, 2018
Hello,
We have checked out your Website again and there is definitely some issue with the Servers as they are not processing the PHP Codes at all. Can you please let us know what version of PHP you are using so that we can provide you further assistance. Please make sure that you are using PHP 5.6 or above. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
SsinonimodigitalDec 11, 2018
hello I already contacted the hosting support service and updated the PHP to the latest version, but the problem I think is still, I need another configuration ??
SSemicolon WebSTAFFDec 14, 2018
Hello,
When trying to Process your Form, we are receiving the following Error Message:
2018-12-14 19:59:20 SERVER -> CLIENT: 220-box462.bluehost.com ESMTP Exim 4.91 #1 Fri, 14 Dec 2018 12:59:20 -0700 220-We do not authorize the use of this system to transport unsolicited, 220 and/or bulk e-mail.
2018-12-14 19:59:20 CLIENT -> SERVER: EHLO enovelsoluciones.com
2018-12-14 19:59:20 SERVER -> CLIENT: 250-box462.bluehost.com Hello enovelsoluciones.com [74.220.219.62]250-SIZE 52428800250-8BITMIME250-PIPELINING250-AUTH PLAIN LOGIN250-STARTTLS250 HELP
2018-12-14 19:59:20 CLIENT -> SERVER: STARTTLS
2018-12-14 19:59:20 SERVER -> CLIENT: 220 TLS go ahead
2018-12-14 19:59:20 CLIENT -> SERVER: EHLO enovelsoluciones.com
2018-12-14 19:59:20 SERVER -> CLIENT: 250-box462.bluehost.com Hello enovelsoluciones.com [74.220.219.62]250-SIZE 52428800250-8BITMIME250-PIPELINING250-AUTH PLAIN LOGIN250 HELP
2018-12-14 19:59:20 CLIENT -> SERVER: AUTH LOGIN
2018-12-14 19:59:20 SERVER -> CLIENT: 334 VXNlcm5hbWU6
2018-12-14 19:59:20 CLIENT -> SERVER:
2018-12-14 19:59:20 SERVER -> CLIENT: 334 UGFzc3dvcmQ6
2018-12-14 19:59:20 CLIENT -> SERVER:
2018-12-14 19:59:22 SERVER -> CLIENT: 535 Incorrect authentication data
2018-12-14 19:59:22 SMTP ERROR: Password command failed: 535 Incorrect authentication data
Fatal error: Uncaught Error: Class 'PHPMailer\PHPMailer\Exception' not found in /home4/enovelso/public_html/include/phpmailer/src/PHPMailer.php:1911 Stack trace: #0 /home4/enovelso/public_html/include/phpmailer/src/PHPMailer.php(1725): PHPMailer\PHPMailer\PHPMailer->smtpConnect(Array) #1 /home4/enovelso/public_html/include/phpmailer/src/PHPMailer.php(1481): PHPMailer\PHPMailer\PHPMailer->smtpSend('Date: Fri, 14 D...', 'This is a multi...') #2 /home4/enovelso/public_html/include/phpmailer/src/PHPMailer.php(1320): PHPMailer\PHPMailer\PHPMailer->postSend() #3 /home4/enovelso/public_html/include/sendemail.php(105): PHPMailer\PHPMailer\PHPMailer->send() #4 {main} thrown in /home4/enovelso/public_html/include/phpmailer/src/PHPMailer.php on line 1911The Message: SMTP ERROR: Password command failed: 535 Incorrect authentication data suggests that your Username/Password is incorrect.
Additionally, it also appears that Bluehost is blocking the sending of Emails in some way. So it is recommended to contact them regarding this. Make sure to update the include/sendemail.php File to the Latest version and also ensure that you have all the Files inside the include/phpmailer Folder uploaded on your Servers.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
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