Canvas Support

CONTACT FORM

16 replies · opened Jun 26, 2016

SSemicolon WebSTAFFJul 2, 2016

Hello,

Simply add the following code just after the .sidebar Element ends:

This will definitely work fine. Let us know if we can help you with anything else or if you find any further issues.

Yyoui2005Jul 5, 2016

Thank you! but now if I pick the fields, but I get the message Captcha not Validated ! Please Try Again.

In case you do not put the captcha the form is not sent and remains all the time " sending"

SSemicolon WebSTAFFJul 7, 2016

Hello,

We have just checked out your Website and the issue seems to be within the include/sendemail.php File. Please make sure that your $recaptcha_secret Value has been correctly configured. This will automatically solve your issue.

Additionally, do make sure that you are using the Latest Version of Canvas along with a Proper Site/Secret reCaptcha Combination.

Let us know if we can help you with anything else or if you find any further issues.

Yyoui2005Jul 7, 2016

This well configured . I attached image with the keys

Yyoui2005Jul 14, 2016

You can´t help me??

Yyoui2005Jul 14, 2016

Please!!!

Yyoui2005Jul 15, 2016

Hi, the form newsletter of the footer not found

SSemicolon WebSTAFFJul 15, 2016

Hello,

  1. Can you please provide us with your reCaptcha Keys and your FTP Details in a Private Reply so that we can try checking this issue out directly on your Servers and fix this for you. Thanks for your Patience.

  2. Regarding the Newsletter Form Issue:

We Really Apologize but there is a Minor Bug in the Code. Please find the following code in the subscription: function() Function Block inside the js/functions.js File: 

if( data.alert != 'error' && elementRedirect != '' )

and replace it with: 

if( data.alert != 'error' && elementRedirect )

This will definitely fix the issue. Let us know if we can help you with anything else or if you find any further issues.

Yyoui2005Jul 16, 2016

Hello,

I send you my reCaptcha Keys and my FTP Details:

data-sitekey="6LcpkiMTAAAAACrxs5I4H8OjKN31TJjGMXdTwR0P"
secret: 6LcpkiMTAAAAAPtIkEPmkUghTlPE9yNh3fMmfLSE

Respect to item 2 , I searched functions.js that code in the file does not exist.

Yyoui2005Jul 16, 2016

Hello,

I send you my reCaptcha Keys and my FTP Details:

data-sitekey=”6LcpkiMTAAAAACrxs5I4H8OjKN31TJjGMXdTwR0P”
secret: 6LcpkiMTAAAAAPtIkEPmkUghTlPE9yNh3fMmfLSE

FTP

host: event2u.es
us: Event2U
pssw: Fa$bsHD{9q

Respect to item 2 , I searched functions.js that code in the file does not exist.

SspidometrsJul 16, 2016

Hi, the form newsletter of the footer not found

Do you use Mozilla?
Mozilla has Adblock plugin?
Adblock, blocks subscription and social icons.
You have to rename all the words of subscription to another word.
And the word of social- should be renamed with a different word.
This must be done everywhere in php files, html, js.
I renamed all, in my files.
Good luck.

ps
best if it will make Semicolon, in the following an update.

SSemicolon WebSTAFFJul 18, 2016

Hello,

  1. We have tried Logging in to your Website using the FTP Details you have provided us but we could not Login due to some Critical Error. Can you please provide us with a Valid FTP Details including the FTP Port we should use to Login so that we can fix this issue for you asap. Thanks for your Patience.

  2. Please make sure that you are using the Latest Version of the Code in order to fix this issue. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

@spidometrs Thank You so much for the Heads Up on this. We will surely consider doing something for this in the Near Future Updates.

Yyoui2005Jul 19, 2016
  1. Can You try this?

host: event2u.es
us: support-event
pssw: Fa$bsHD{9q

  1. I have done what indicas me and when I send I get a notice that says " Please , set a message"

thanks!!

SSemicolon WebSTAFFJul 21, 2016

Hello,

We have extensively checked out your Website and it appears that the file_get_contents() PHP Function does not appear to be working on your Server. Please enable this function on your Web Server and this issue will be automatically resolved. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

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