1 reply · opened Aug 10, 2020
Good day, I sending this message because I am having issues getting the contact form to work properly. When sending test messages, I get a success message say that "We've received your email and will respond to you shortly" However, I never receive the test message. Please indicate how I can troubleshoot this issue.
Hello,
According to the issue you have mentioned, it appears to be an issue with your Server not sending Emails:
Firstly, consider checking your SPAM Folders as the emails might be getting delivered there. If not, please consider contacting your Web Hosting Provider as the Servers might be blocking sending emails from your Servers.
If you are using the PHP mail() Function, make sure the Email Addresses added to the include/form.php File are preferably from the currently used Domain Name where your Files are hosted. Many Hosting Companies enforce this rule to prevent SPAM.
It is Highly Recommended to use SMTP Functionality for Forms as it minimizes the Probability of the Mail Services like Gmail, Yahoo and others to mark your Emails as SPAMs and will always display your Form Responses in the Inbox. Also, it is really easy to Setup Gmail SMTP, simply check the Forms Documentation here: http://docs.semicolonweb.com/docs/forms/form-setup/#docs-snippet-php .
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
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