Canvas Support

Complaint!

7 replies · opened May 13, 2021

MMaximM777May 13, 2021

When I scanned files through chrome, the antivirus started blocking the automatic navigation to the malicious site. The computer was infected with a virus through the "canvas" files.
https://threats.kaspersky.com/ru/class/Trojan/

Event: Transition stopped
User: HHH125
User type: Active user
Program name: chrome.exe
Program path: C: \ Program Files \ Google \ Chrome \ Application
Component: Web Anti-Virus
Result Description: Forbidden
Type: Malicious link
Name: garzku5t.de
Accuracy: Exactly
Threat Level: High
Object type: Web page
Object name: garzku5t.de
Reason: Bases
Database release date: Today, 05/13/2021 10:43:00

SSemicolon WebSTAFFMay 13, 2021

Hello,

Our Files are continuously checked and scanned for Virus through Google and also ThemeForest/Envato will not store files on their Servers and make them available for Download if the Files are malicious in any way. This is likely an Issue with your PC and we can see more reports about this on the Official Kaspersky Forums: https://community.kaspersky.com/kaspersky-anti-virus-12/access-denied-malicious-garzku5t-de-in-google-chrome-window-10-17022 about Chrome being affected due to some Browser Extensions. So please consider checking your Browser Extensions and delete them if suspicious. This is why Google Chrome on your System was not working correctly.

Additionally, none of the Users have had any issue of this kind and there are no reports about this from any User. So this even confirms further that this is an issue solely on your System. Or the Trojan was already on your System which infected other Files on your System including the Canvas Package Files.

Hope this Help!

Let us know if we can help you with anything else.

MMaximM777May 13, 2021

Sorry!

SSemicolon WebSTAFFMay 13, 2021

No Worries. Do let us know if we can help you with anything else.

MMaximM777May 14, 2021

HI! How can I shrink the text in H2 tag only in this piece of code?

<div class="slider-caption slider-caption-center">
<h1 data-animate="fadeInUp">Welcome to Canvas</h1>
<h2 class="d-none d-sm-block" data-animate="fadeInUp" data-delay="200">Create just what you need for your Perfect Website. Choose from a wide range of Elements & simply put them on our Canvas.</h2></div>

MMaximM777May 14, 2021

Tell me where can I find more options for photo + text?

SSemicolon WebSTAFFMay 15, 2021

Hello,

  1. You will need to use Custom CSS Styles or Inline Styles for this. You can also consider adding .h1 to .h6 Classes to this `` tag. Example:
    [ch_pre]<h2 class=”d-none d-sm-block h4” data-animate=”fadeInUp” data-delay=”200″>[/ch_pre]

  2. You can consider check the Blocks: http://themes.semicolonweb.com/html/canvas/blocks.html . There are many examples available.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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