10 replies · opened Aug 1, 2021
Hi there,
I am getting this error when I try to submit a form: "Captcha not Validated! Please Try Again!".
I used Recaptcha V3 and V2 to no avail. I currently have the V2 version and I have placed the sitekey on the contact page and the secret key in the form.php as per the instructions you provided. What are we doing wrong?
Thank you in advance.
Regards,
Mille
Hello,
Apologies for the Inconveniences caused!
If the Keys are correctly configured in the reCaptcha Console, this should work perfectly fine (Working Example: https://themes.semicolonweb.com/html/canvas/contact-recaptcha.html). Any chances you can provide us with your FTP Details so that we can check out what is going wrong? Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Hi,
Here is the info you requested. We created an account for you.
FTP Username: Canvas@bluenileenterprise.com
FTP server: ftp.bluenileenterprise.com
FTP & explicit FTPS port: 21
Password: SemiColonWeb1
Please be advised that the website in question is in the "staging" folder. There is a coming soon version on the main folder.
Attached you will find the credential from google regarding Recaptcha.
Thank you in advance.
Regards,
Mille
Hello,
We are checking this. Meanwhile, please consider pasting the Google API reCaptcha here in text. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Additionally, we have tried checking out your Files by logging in using FTP, however, we do not have any access to the Files. We can only see a Blank Folder. Please consider checking this and provide us with access to the Demo Files so that we can check and fix your issues. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
Hi There
Here is the sitekey: 6LcYRNIbAAAAAK5CwzVb7QzxGQIvehqgMye36r-p
And here is the secret Key: 6LcYRNIbAAAAABiFk__MJ8t59IQGzRUFSg4xkqn3
Sorry about the access for the FTP account please try it again, we have given you access to the main folder.
Thank you in advance.
Regards,
Mille
Hello,
We have checked and fixed the issue. We just edited the Files, updated the keys and that's it. Everything seems to be working for us.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
Hi There,
Could you tell us what edits you made so that we can make the changes to the local files?
Thank you for your assistance.
Mille
Hello,
We did not edit anything or add anything extra. Simply added Our reCaptcha API keys for testing to check if it was working for our keys. It worked and then we simply added your API Keys. Everything worked then.
That's it. Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
That's weird, OK thanks for all your help.
Take care.
Mille
Very Happy to Help! :)
Do let us know if we can help you with anything else or if you find any further issues with Canvas.
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