Canvas theme slider revolution and php 7.2 (Mcrypt)

21 replies · opened Feb 6, 2018

MmnordlinFeb 6, 2018

Hi,

I tried contacting ThemePunch support but it seems I'm not allowed to create a ticket because I didn't buy slider revolution directly from them.

I'm on Amazon EC2 Linux 2 with PHP 7.2 (downgrading to 5.6 is not a real option).

I went ahead and installed Slider Revolution standalone. However one of the requirements are not met:
PHP Mcrypt Extension

I read bout Mcrypt and it seems to be deprecated in PHP 7.2.

So my question is, do you know if PHP 7.2 is supported by Slider Revolution? I'm currently using
Version 5.4.6.3 which was bundled with Canvas.

Thank you,

mnordlin

MmnordlinFeb 6, 2018

Hi,

So I went ahead and installed xampp with php 5.6 and mysql on my local machine and installed revolution slider.

I chose Manual Installation and Browse, Add On File/visual-editor-extension.zip (downloaded from your site http://support.semicolonweb.com/forums/topic/canvas-v4-3-asset-downloads/).

After pressing Upload I receive the message:
Error: Invalid or corrupted addon file!

Any suggestions? Thanks!

SSemicolon WebSTAFFFeb 7, 2018

Hello,

Thanks for your Patience! We have just updated the Files so please consider downloading them again.

This should definitely work fine. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

MmnordlinFeb 8, 2018

Hi!

Thank you for your reply. But I still get the "Error: Invalid or corrupted addon file!"

I'm using editor version 5.4.6.3 that came with the Canvas theme that I bought a few days ago. I sucessfully installed it and now choosing Manual Installation for the visual editor.

The file I'm downloading from your google drive has id=0B8_nVncz0cF0Nkk0U3Zaa2liWE0 . Windows shows its timestamp as 28.11.2017

If you can contact me driectly at nordlingm@gmail.com ? I contacted Themepunch support who replied that their newest version supports php 7.2 and they asked me to contact you regarding possible update. As I wrote earlier my live-site is on Amazon EC2 Linux 2 which comes with PHP 7.2 that has Mcrypt deprecated so the installation fails for this version.

The version I've now installed is on my local machine using XAMPP.

Thanks for a great theme!

Mattias

SSemicolon WebSTAFFFeb 8, 2018

Hello,

Apologies about the Inconveniences caused! We have deeply checked this out and this appears to be an issue with the Revolution Slider Plugin as we added the Latest Versions of all the Files to the Downloadable File. We have contacted the Authors for the Proper Files. Please allow some time before they reply us so that we can send you the Proper Files. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

MmnordlinFeb 9, 2018

Hi!

OK thank you for the quick replies! If it's all possibly to receive the latest revolution slider plugin that supports php 7.2 I would greatly appreciate it.

Other then that I'm really happy with Canvas and currently developing the site. The other sliders that are included are also good, but the person in charge of UI wanted slides that are more easily configured with slider revolution.

Thank you!

Mattias

MmnordlinFeb 9, 2018

I'll have a look in this post for updates when you have received the latest version from the authors.

Thanks,

Mattias

MmnordlinFeb 15, 2018

Hi!

Any update on the revolution slider standalone version? Preferably newest that supports php 7.2.

Thanks!

Mattias

MmnordlinFeb 19, 2018

ping

SSemicolon WebSTAFFFeb 19, 2018

Hello,

We Really Apologize about the Inconveniences caused regarding this! We have already contacted the Plugin Support a while back but are still to receive a fix for this issue: https://codecanyon.net/item/slider-revolution-jquery-visual-editor-addon/13934907/comments?page=17&filter=all#comment_18806971 . We will release an update within hours of receiving a fix from the Plugin Authors. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

MmnordlinFeb 19, 2018

OK thank you for the follow-up!

MmnordlinFeb 23, 2018

Did you get a reply from the authors? Thank you for a great theme!

BR,

mnordlin

SSemicolon WebSTAFFFeb 26, 2018

Hello,

Sorry Guys! there have been no Proper Solution from the Plugin Authors. We have been waiting for a reply for the Past 2 days! We will provide you with the solution as soon as we get one. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

MmnordlinFeb 27, 2018

Ok thank you! No problems, thanks for the transparency! Keep us updated!

MmnordlinMar 2, 2018

Any news?

SSemicolon WebSTAFFMar 4, 2018

Hello,

We Really Apologize about the Continuous Delays! We have already contacted the Plugin Authors for a final solution so if there is still no solution, we will provide you with a refund. But we will continue working on this and fix this asap. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

MmnordlinMar 6, 2018

Ping?

MmnordlinMar 6, 2018

OK thank you for the honest answer! We can wait if there will be a solution in the upcoming days.

SSemicolon WebSTAFFMar 6, 2018

Hello,

This is what they have replied to us today:

Hi SemiColon,

Thanks for your reply. Kindly, please contact our lead developer for the Visual Editor RevSlider plugin using this email ********@gmail.com for further assistance. I apologize again for the delay and inconvenience.

Thanks!

This is really getting crazy! :/ We really apologize about all the delays! Sorry.

MmnordlinMar 9, 2018

Thats ok! Your theme is great and we can wait for the revolution slider standalone jquery to start working. Hopefully the revolution slider authors will resolve this issue for you.

Thanks!

MmnordlinMar 20, 2018

Hi,

Has there been any update on the issue with revolution slider?

Thanks!

SSemicolon WebSTAFFApr 4, 2018

Hello,

Thanks for all your Patience! The issue has been fixed. Please download the Latest Version and install the Normal way. No need to upload the visual-editor-extension.zip . You will see the Visual Editor activated instantly after the Installation Process.

Do let us know if we can help you with anything else or if you find any further issues with Canvas.

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