Canvas Slider - Image Missing

4 replies · opened Apr 8, 2025

EedhebertApr 8, 2025

Hi-

I'm working on a page mockup at the link I am providing in the field below.

I am trying to use the Canvas Slider, cut/pasting it right from the documentation and adding the path to my image. For some reason the slider background image is not displaying. I can see that the path to the image is valid, and I see the image when using DevTools.

Can you help me troubleshoot this?

EedhebertApr 8, 2025

Never mind. I was in a time crunch so I used FlexSlider instead. But it was some sort of image translation issue where the image was being moved up above the top of the page

SSemicolon WebSTAFFApr 12, 2025

Hello,

Apologies for the inconveniences caused!

Would be great if you can please provide us with a Live URL with the issue or just provide us with the Code Sample you were using along with the Version of Canvas in use so that we can test this ourselves and fix this bug. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

EedhebertApr 12, 2025

Hi, I recreated the page with the Canvas Slider in order to demonstrate the issue. Please see the URL below. If you could help me figure out a solution it would allow me to use the Canvas Slider in other applications on the site. Thank you!
https://kerriemcnamara.com/bb/canvas-slider

SSemicolon WebSTAFFApr 21, 2025

Hello,

We have just checked this out and it appears to be working fine for us. Consider checking the Screenshot attached. So according to us, the issue is with the JS Error on the Page causing this. It appears that the Google Maps API has been loaded multiple times on the Page causing this issue.

The JS Codes added in the Document `` related to the Google Maps API is causing this and removing these codes should fix the issue.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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Canvas Slider - Image Missing · Canvas Template Support