7 replies · opened Nov 24, 2020
I'm not sure what the issue is but my Canvas built site is not displaying in a few browsers. You can watch it load, get scrolling, but nothing shows except the title and favicon.
The browsers that it will not display in are -
Chrome - mobile/desktop (Mac OS)
Safari - mobile (iPhone)
It presents no problems in Firefox and Edge.
The only change I made to remedy it was a suggestion I found here to remove a bit of the .js load code.
Any ideas?
Hello,
We have checked out your Website and you are using an Older Version of the style.css Files but Newer Version of the JS Files. The use of mixed versions of Canvas is causing these issues. Make sure that you are using the Latest Versions of all the Files to avoid any unexpected issues.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
Thank you but I don't understand.
I'm using the latest version of style.css (6.1.3) from the latest download of Canvas (6.1.3) - along with the contained files.
Theme Name: Canvas
Theme URI: http://themes.semicolonweb.com/html/canvas
Description: The Multi-Purpose Template
Author: SemiColonWeb
Author URI: http://themeforest.net/user/semicolonweb
Version: 6.1.3If I don't have the latest what should it be?
Hello,
If you see this File: https://www.coatingarms.com/style.css, you will notice that the Version is 5.9.1 .
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
You may be viewing a cached version of the site. I am looking at the style.css file right now on the ftp server and it reads 6.1.3.
I deleted every file/folder on the server before I uploaded the new site (a previous version of Canvas).
I uploaded all new files/folders for 6.1.3 yesterday.
I don't understand how you are seeing version 5.9.1 style.css - it does not exist on the server.
Hello,
We are not sure why. But chrome still displays 5.9.1. Try clearing your Browser Cache and this will fix the issue. We have checked this on Firefox and everything works perfectly fine (see attached).
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
A quick follow up.
Contacted the hosting site and had them do a server cache flush at their end after a flush from my end did not seem to resolve the issue.
That seemed to fix the problem.
Thanks for the help.
Hello,
Glad your issues were resolved.
Do let us know if we can help you with anything else or if you find any further issues with Canvas.
Have the same question, or something new?
Sign in to the Canvas dashboard to reply or open your own topic. Canvas owners get direct help from the SemiColonWeb team.
Reply on the dashboard