5 replies · opened Jul 7, 2023
Hello, I downloaded the Theme and it is a 1GB ZIP file. When uploaded to the server Themes folder, Wordpress complains:
Template is missing. Standalone themes need to have a templates/index.html or index.php template file. Child themes need to have a Template header in the style.css stylesheet.
The documentation for Installing is baffling by the way, I can't make sense of it.
So does the Canvas 7 theme install as a normal Wordpress theme would or is it different?
Thanks
Andrew
Hello,
Really Apologize for the Inconvenience but Canvas is not a WordPress Theme but a Static HTML5/CSS3 Template (as the Title of the Item already says) so this cannot be installed on WordPress.
The Installation Instructions provided are based on how to use Static Templates, not a WordPress Theme.
You can find WordPress related Themes only in the WordPress Category.
Please let us know if we can help you with anything else.
Hello.
Sorry, I was under the impression when purchasing the theme, that it was a Theme for Wordpress rather than a static template.
I purchased the theme from the template site Envato market when browsing through all the Wordpress themes on there.
https://themeforest.net/item/canvas-the-multipurpose-html5-template/9228123
I'd like to request a refund as it is not what I am looking for unfortunately.
Thank you.
Andrew
Hello,
Unfortunately, we currently do not process Refunds for Mistaken Purchases that have been already Downloaded since this is a Digital Product and it has been clearly stated that it is an HTML5 Template right in the Title. Additionally, WordPress Themes are not priced at $16, rather around $59. We Appreciate your Co-Operation & Valuable Patience.
You can consider contacting Envato directly: https://help.market.envato.com/hc/en-us/requests/new .
Meanwhile, let us know if we can help you with anything else. Thanks.
I think you should consider making it much clearer that it isn't a Wordpress Theme, just a static set of HTML files.
It is lumped in with all the Themes on that marketplace and there's no clear message in the description that says it isn't a Wordpress Theme. It is borderline misleading advertising.
Also the site demos have many of the features of a Wordpress site.
Hello,
Apologies for the Inconveniences caused!
Nowhere it is mentioned that Canvas is a WordPress Theme, in the Descriptions or the Live Previews. The Pricing of the Item, the Title and the Category it is listed in are the obvious indications it is not a WordPress Theme. The only difference between WordPress and Site Templates are that WordPress comes with an Dashboard/Admin Panel/WordPress Builder and nowhere an example of an Admin Panel or Dashboard is included or mentioned. Throughout our Demos/Descriptions we always mention this is a Template and not a Theme.
Thanks for your Patience.
We recommend contacting Envato directly regarding this. Thanks for your Kind Understanding.
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