10 replies · opened Feb 4, 2020
Hello I bought Canvas but could not download it.
I could start downloading but the speed was very low and what's worse was that it would automatically fail after a short while(after 30-40 MB downloaded).
I'm wondering if there is other links for download. Please advise.
Thanks.
Hello,
This appears to be an issue with Download on the ThemeForest's Servers and not the Canvas Template. We can provide you with a Google Drive URL, however, it will be specifically allowed only for your Google Account, which you will need to setup for Security Reasons.
The best way, would be to contact ThemeForest and ask them to fix this for you as this is something which is not under our control.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
Hello.
My google account is baixin0924@gmail.com. Could you share the link with me?
Could you also please let me know how to contact themeforest? I'm not really sure how to contact them and I don't really care who is responsible for my problem. I just want to use what I paid for asap. That's all.
Thanks.
Hello,
Sure, we will send you a Request on Gmail. Please download it as early as possible. We will delete it within the next 2 Hours.
We understand that you don't care, but if the Files are not downloading at your end, we unfortunately, cannot control that and that needs to be taken up with Envato/ThemeForest as they own the servers that deliver the Downloadable Packages. Secondly, we have worked very hard on Creating Canvas and we work very hard to make everything optimized and a lot of development time has gone into creating Canvas so that it works well for everyone, so leaving a Bad Review for Canvas for the issue that is not even related to it is not something that is within the best practices. You can contact Envato directly here: https://help.market.envato.com/hc/en-us/requests/new .
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
Hello,
That bad review was just a way to find you guys because I couldn't contact you at that time.
Don't worry about the bad review. Please let me know if there's a way to remove it. And I'll leave a good review instead after everything is done.
Thanks.
Hello,
Thanks for your Understanding.
You can Post your Question on the Item Comments, or send an Email through our Profile. Also, on the Support Forums, you would just have to Login, so that we can verify your Account/License and then you can proceed asking questions. Also, our Support Turnaround times are 12 Hours or less. Nonetheless, we will fix the Links in the Package and the Item Support Section, so you can directly Login.
We prize the Good Reviews and worry about all the Negative Reviews. And try to ensure that the Users have a Good Experience with Canvas. You can simply go to https://themeforest.net/downloads and Click on the Stars to change the Review.
Let us know if we can help you with anything else or if you find any further issues.
Hello,
First, I've changed the review to 5 stars.
Then, I tried google drive and still failed. It downloaded for a while then cut off. I guess there was something wrong with my Internet.
I saw some comments said that the package included many images. I'm wondering if you could just send me the files that are necessary for template installation. I don't really need images or something like those. And without unnecessary files, the file size could be much smaller so you could directly send it through email to gaga092@163.com. I think this way should work.
Thanks.
Hello,
Did you receive my last message?
Hello,
Thanks for your Patience.
We Apologize about the Inconveniences caused, however, we currently do not provide Customization related Support according to the Item Support Policy: https://themeforest.net/page/item_support_policy . However, this one time we will provide you with the Custom Package according to the Template you need for your project. In the future, you will need to Download the Entire Package and then use it according to your needs.
Please let us know which Template you need for your Project, so that we can provide you with the Files.
Hope this Helps!
We have plans to release a Custom Package Generator soon, which will allow you to Generate a Custom Package according to your needs.
Let us know if we can help you with anything else or if you find any further issues.
Hello Semicolonweb,
Finally I downloaded it.
It's 680MB which seems too big to be a wordpress theme. Is this a wordpress theme?
I'm not really familiar with these stuff. I won't ask for refund if it's not wordpress theme since it's my mistake. If this is a wordpress theme, is there an instruction on how to install it?
Please advise.
Thanks
Hello,
Canvas is not a WordPress Theme but a Static HTML5/CSS3 Template, so this cannot be installed on WordPress.
You can find WordPress related Themes only in the WordPress Category.
Please let us know if we can help you with anything else.
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