Can't Use Package Generator

5 replies · opened Apr 30, 2021

AaacaApr 30, 2021

I just bought Canvas. I am trying to use the Package Generator, but the button says "Purchase A License". Clicking it gets me to Envato shopping cart. Thx.

SSemicolon WebSTAFFMay 1, 2021

Hello,

Apologies for the Inconveniences caused!

Simply Logout of the Documentation and Login again. This should automatically refresh your License and the Package Generator will be accessible to you.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

AaacaMay 1, 2021

It worked. Thanks -- much appreciated. Is there a limit on how many packages can be generated within a certain period?

SSemicolon WebSTAFFMay 1, 2021

Hello,

You can currently generate 3 Packages per day. However, you can use 1 License of Canvas only on 1 Website. For each additional website, you will need to buy another License of Canvas. We will be limiting the Package Generation limit soon to 3 a month to avoid unauthorized usage.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

AaacaMay 2, 2021

Thanks for the explanation. I intend to use for one website, mine. I may try a few different combinations of options and decide on a final combination (package) to minimize footprint on server. I like the wide selection of options in Canvas.

SSemicolon WebSTAFFMay 3, 2021

Thanks for the Kind Words! :)

This is the reason why we have released the Package Generator for Canvas so that you don't need to go through the Files and find what you need. Let us know if you face any issues with this.

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