6 replies · opened May 27, 2021
Hello,
For the first time I have problems downloading the Canvas html/css theme files via theme forest.
When 400 à 650MB of the 800Mb is downloaded, the downloading stops. When I click resume downloading, it fails. I've tried several times, restarted the computer, ... Nothing works. Is there a possibility to send me a Wetransfer?
My email: info@frederic-desauw.be .
license key: e5d1fda1-6448-4dc1-9e31-b4517fc887b8
Many thanks!
Frederic
Hello,
Apologies for the Inconveniences caused!
This appears to be an issue with ThemeForest. Please consider providing us with your Gmail/Google Account and we can give you secure access to the Files. Thanks for your Patience.
Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.
I have a Google (analytics/adwords) Account with info@frederic-desauw.be .
I don't have a gmail account.
Will you let me know when the files are uploaded to my account? I have 15GB space.
Thanks in advance.
Hello,
Thanks for your Patience!
We have sent you the Download Link for the Latest Version of Canvas! :) Your Storage Space will not be affected. Downloads are provided from our Google Account.
Hope this Helps!
Let us know if we can help you with anything else or if you find any further issues.
Thanks a lot!
Kind Regards,
Frederic
Very Happy to Help! :)
Do let us know if we can help you with anything else.
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