Canvas Support

[Bug] side panel push and page scroll

8 replies · opened Nov 3, 2016

JjohnjohnNov 3, 2016

Hello,

I found a bug on page http://themes.semicolonweb.com/html/canvas/side-panel-left-push.php

  1. open the page http://themes.semicolonweb.com/html/canvas/side-panel-left-push.php
  2. scroll up and down (no issue)
  3. click on the side panel trigger and see the side panel slide out
  4. click on anywhere outside of the side panel to close it
  5. you will not be able to scroll up / down the page anymore
  6. click on the side panel trigger and close it again, you will then be able to scroll up and down again.

Seems like the first time the side panel is triggered, you cannot scroll up and down the page anymore

Hereby a screengrab

http://recordit.co/fESo7kh61f

SSemicolon WebSTAFFNov 4, 2016

Hello,

We Really Apologize about the Inconveniences caused. We have already fixed this issue in the Latest Version of Canvas! Please update your Website to the Latest Version or specifically the sidePanel: function() Function Block in the js/functions.js File to the Latest Version and this issue will be automatically resolved.

This will definitely work fine. Let us know if we can help you with anything else or if you find any further issues.

JjohnjohnNov 5, 2016

Thank you for your reply.
I am using version 4.1 which is the latest i could download, and the bug is present there.
Or is the new version under review at the moment before it goes online?

SSemicolon WebSTAFFNov 6, 2016

Hello,

We Really Apologize about the Inconveniences caused. Can you please provide us with your Live URL so that we can check out the exact issue and determine what is the exact cause for this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

JjohnjohnNov 8, 2016

Hello,

Like i mentioned before, this is already visible in your demo page.
You can test it there

Thank you

JjohnjohnNov 13, 2016

Any chance of looking into this again?
Thank you

SSemicolon WebSTAFFNov 14, 2016

Hello,

Thank You so much for your Continued Patience!

We guess we have fixed this issue! Please find the following code in the js/functions.js File: 

if( $body.hasClass('device-touch') ) {
	$body.toggleClass("ohidden");
}

and replace it with: 

if( $body.hasClass('device-touch') && $body.hasClass('side-push-panel') ) {
	$body.toggleClass("ohidden");
}

This should definitely fix the issue. We will release this Fix in our Next Update. Thanks for your Patience.

Do let us know if we can help you with anything else or if you find any further issues with Canvas.

JjohnjohnNov 15, 2016

Hello,

Thank you for looking into this matter again.
I have changed the code in functions.js, but the problem is still there.

The first time you open/close the side panel you are unable to scroll down.
But if you open/close the side panel again it works.

Seems as if it only works if you open the side panel twice?

And would you have any indication when the new version is released?

Thank you

SSemicolon WebSTAFFNov 18, 2016

Hello,

We really Apologize about the continued inconveniences you are facing regarding this! However, we are certain that the solution we have provided you with above should fix this issue for you as we have repeatedly checked this out and it fixes it for us. Please consider clearing your cache and try again to check this on your Website. Thank You so much for your Patience on this.

Do let us know if we can help you with anything else or if you find any further issues with Canvas.

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