Bug navigation menu

11 replies · opened Apr 18, 2023

Cchristophe BILGERApr 18, 2023

Hello,

I'm contacting you because I'm having an issue with the menu on my website.
Before posting this message, I also tested it on your website at the page: https://canvastemplate.com/index-classic.html.

When I use my Android phone with Chrome and click on "Shortcodes," I can't navigate through the menu. The menu disappears, and I find myself at the bottom of the page.
I have the same problem on my web site.
Do you know how I can solve this problem?

Thank you for your help.

SSemicolon WebSTAFFApr 18, 2023

Hello,

We have just checked this out on Google Chrome on iOS and it appears to be working perfectly fine for us and as expected. Are you facing this issue only on Android Phones? If yes, we will need to investigate this further and check what is causing this. We will revert back to you shortly after we are sure what is causing this issue. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

Cchristophe BILGERApr 18, 2023

Thanks for your Reply.
I send you m'y vidéo.

Have a good day.

SSemicolon WebSTAFFApr 18, 2023

Hello,

Thanks for the Update. We are looking into this and will provide you with a solution as soon as this is fixed after adequate testing. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

Cchristophe BILGERMay 5, 2023

Hello
I juste want to know if you have found any solution?
Thanks you for your great work...

SSemicolon WebSTAFFMay 5, 2023

Hello,

Yes, we have attempted to fix this. Can you consider checking the Live Previews: https://canvastemplate.com/index-classic.html and see if this has been fixed for you? We have tried checking this and appears to be working much better for us. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

Cchristophe BILGERMay 5, 2023

Hello,
Your on the TOP....
It's work great for me on Chrome Android..

Thanks you..

SSemicolon WebSTAFFMay 5, 2023

Hello,

Awesome! :)

An Update will be available shortly. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

SSemicolon WebSTAFFMay 6, 2023

Thanks for your Patience! The update is now available.

Please do let us know if we can help you with anything else or if you find any further issues with Canvas.

SSemicolon WebSTAFFMay 6, 2023

Thanks for your Patience! The update is now available.

Please do let us know if we can help you with anything else or if you find any further issues with Canvas.

Cchristophe BILGERMay 6, 2023

No problems.
Thanks you for your help and great work.

SSemicolon WebSTAFFMay 6, 2023

Very Happy to Help! :)

Have the same question, or something new?

Sign in to the Canvas dashboard to reply or open your own topic. Canvas owners get direct help from the SemiColonWeb team.

Reply on the dashboard