Bot detected error when form activated

Question

Hi there,

I have an issue about the contact form, I've checked with the server side and update the form.php as followed;

$mail->IsSMTP();
$mail->Host = "mx-out05.natrohost.com";
$mail->SMTPDebug = 0;
$mail->SMTPAuth = true;
$mail->SMTPSecure = "ssl";
$mail->Port = 465;
$mail->Username = "form email";
$mail->Password = "password here";

Before this code I already tried original code from the template, port 587 and talked with my hosting company, but every time I get this error. I also checked the new html code from the other tickets on the support forum, but can not make it happen. Could you please tell me where is the problem about that?

Thanks!

SemiColonWeb · Accepted Answer

Hello,

Simply adding the following code inside the `` Tag of your HTML Page:
[ch_pre]

[/ch_pre]

should fix the issue. Please make sure that you are following the Default Form Structure according to the Documentation: http://docs.semicolonweb.com/docs/forms/form-setup/ .

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

mervezoe · Answer

Hi there,

Thanks a lot, it did work :) But I don't want that line of empty box is seen at the top of the contact form. And I can not see if someone write something there (not included in the form email), so I want to remove it but I get bot detected error again. Is it possible to make it invisible?
https://halilolgunpeker.com/testweb/

Thanks in advance.

Semicolon Web · Answer

Hello, This Input should be invisible by default and the Class added in the Code will make it Invisible. This Input will protect your Form from Bot SPAMs. Since it is visible in your Form, make sure that the Class is working correctly. In your File the Class is defined as following: [ch pre type="c…