Background Video Not Playing On Mobile (android)

4 replies · opened Mar 22, 2019

JjubegoMar 22, 2019

Hello,

I tried to play a background video on mobile phone, chrome browser, and it only shows the poster image.

Here is the URL

http://babykarting.cl/1/

Thanks.

SSemicolon WebSTAFFMar 22, 2019

Hello,

Apple and Android do not allow autoplay for HTML5 Videos/Audio to prevent unsolicited usage of Bandwidth (which can be Cellular) on the User's Mobile Device. They can only be played on their native Video Player.

Here is the Official Reference for Apple: https://developer.apple.com/library/safari/documentation/AudioVideo/Conceptual/Using_HTML5_Audio_Video/Device-SpecificConsiderations/Device-SpecificConsiderations.html .

We are definitely keeping an eye on the Latest Updates by Apple and Android to allow the auto-playing of HTML5 Videos on their respective phones and as soon as they release an Update we will surely make this available. The HTML5 Video on Mobile Devices do not work on any Website.

Hope this Helps!

Do let us know if we can help you with anything else or if you find any further issues with Canvas.

JjubegoMar 22, 2019

Thanks for your answer, Please see the attached link : http://babykarting.cl/1/2.html

This is working and showing correctly on android phones. But I need it to make it work for the other template.

thanks.

SSemicolon WebSTAFFMar 26, 2019

Hello,

We have tried checking your Links multiple times, however, it is not opening for us. Can you please provide us with a Valid Live URL so that we can check out the exact issue and provide you with more assistance on this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

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