Background missing

11 replies · opened Dec 23, 2021

Ddogan12Dec 23, 2021

Everything was great. Background on main page header was fine and now it just is not working.
The path to the background image I correct. As I said it was fine but just stopped working.
See this both online and viewing offline on my desktop..

SSemicolon WebSTAFFDec 26, 2021

Hello,

Thanks for your Patience!

We have checked out your Website and the issue appears to be with the JS Codes on your Website. Either the JS Files on your Page have not been uploaded properly or there is a conflict. It would be great if you can please provide us with FTP Access so that we can look into this for you and fix it asap. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

Ddogan12Dec 26, 2021

I see it working now thanks. Did I do something wrong>

SSemicolon WebSTAFFDec 27, 2021

Hello,

It appears that the JS Files were partially uploaded due to a Network issue that might have caused while uploading which was causing this issue.

Glad your issues were resolved.

Do let us know if we can help you with anything else or if you find any further issues with Canvas.

Ddogan12Dec 29, 2021

Weird I made changes site wide for Instagram. When I uploaded the images disappeared again. Then I checked everything uploaded another as test. recipe1. Everything looked fine with banner imaged. Tried to rename the folder back to recipe and top banner not working. I changed back to recipe1 and was fine again, I have a new problem the Instagram was setup and I see it working on all pages.
Then it just disappeared. I did not upload anything new. Did not touch anything it just stopped displaying. I used this code on all

``

This worked great nut then stopped. I had to remove the /p/ because received an error and then worked when I removed it.

Here is an example that was working then stopped

https://geekwebdesigners.com/recipe1/30-Minute-Meals.html

Ddogan12Dec 29, 2021

I did a clean update / upload and all is working fine. Not sure why clean upload fixed. I just hope the Instagram stays stable.
I was also able to figure out how to stop rotating other than main page. Thanks for all. You can close this ticket. If I run inot any other problems I will conatact you

SSemicolon WebSTAFFDec 30, 2021

Hello,

Thanks for your Kind Patience.

Once the Instagram Widget stops working, you will need to manually generate the Access Token again in the Facebook Developers Dashboard. This usually happens every 30-60 Days. We understand this is a hassle, but unfortunately, Facebook have restricted their API heavily in the recent past. Please consider following this Documentation: https://docs.semicolonweb.com/docs/widgets/instagram-widget/ .

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

Ddogan12Dec 30, 2021

OK Thanks

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