Autoresponder Issues

Question

Hello! I have followed the instructions to enable and customize the autoresponder, but it is not working.
URL: http://bigapplehomeloan.com/apply.html

I added the SMTP settings into the form.php code and I receive an SMTP error and cannot send the form.
Right now, form works fine but the autoresponder does not work.

I am trying to use a normal gmail account for the autoresponder.
I went in and lessened security as mentioned in the documentation.

Thanks in advance for any advice!

Cheers,
Meredith

SemiColonWeb · Accepted Answer

Hello,

We have checked out your Website and the issue appears to be with the missing prefix setting in your Form:

Make sure that you add this code in the Form as explained in the Documentation, so that your code looks like this:

This should automatically fix this issue. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

merelily · Answer

Ah!!! I thought I was overlooking something small like that... THANK YOU SO MUCH!

Any directions in the documentation for how to redirect to a thank you page upon form submission?

Thanks for the great theme :)))

Semicolon Web · Answer

Hello,

Very Happy to Help!

Simply add the data-redirect="https://your-website.com/thank-you.html" to the .form-widget Element. Example:

This will definitely work fine. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

merelily · Answer

Thank you so much!!

My autoresponder is now working on my Apply page, but I added the same code to my quick contact forms and am getting a "bot detected" error message.

Any idea what may be causing this?

Thanks again!!

http://bigapplehomeloan.com/index.html

Semicolon Web · Answer

Hello, There are couple of errors in the Form: 1. The prefix Setting has been set twice. First time as quick contact form and second time as template contactform . Remove the second one. 2. Since the prefix used is quick contact form , it is recommended that all the Field name 's uses the same pref…

merelily · Answer

Thank you so much!! I have read through them but will go back and re read as well as implement your suggestions :)