Canvas Support

Auto-Responder not working

1 reply · opened Feb 11, 2022

AalecorsiFeb 11, 2022

We are currently using the form tool. The form works correctly, but the code relating to the auto-responder doesn't work.
We proceed with confirming the information required, but the recipient does not receive the message at the provided email address.
You can find below the link to the webpage and the code added to our form. How can we solve?

https://www.topitalianmortgage.com/it/richiedi-un-preventivo.html

		`<input type="hidden" name="replyto" value="template-contactform-email">
								<input type="hidden" name="autoresponder" value="true">

								<input type="hidden" name="ar_subject" value="TopItalianMortgage Email Verification">
								<input type="hidden" name="ar_title" value="Thank You for your Email">
								<input type="hidden" name="ar_message" value="We have received your Message and will get back to you shortly.<br><br> Meanwhile, Book an Appointment: https://www.topitalianmortgage.com/contact.html .<br><br>Thank You">
								<input type="hidden" name="ar_footer" value="Copyright TopItalianMortgage">`
SSemicolon WebSTAFFFeb 11, 2022

Hello,

We have checked out the Codes of your Form and the reason why the Auto-Responder does not work is because all the Form Input's name Attributes is setup incorrectly. As your Auto-Responder recipient email is set to:
[ch_pre]<input type="hidden" name="replyto" value="template-contactform-email">[/ch_pre]

Your Email Input's name Attribute should be name="template-contactform-email". Example:
[ch_pre][/ch_pre]

Make sure that you are following the instructions as mentioned here: https://docs.semicolonweb.com/docs/forms/form-setup/ .

This will automatically fix the issue. Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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