Canvas Support

Assistance Required: PHP Mailer Integration Issue with Prebuilt Pages

1 reply · opened Aug 28, 2024

Llittlejoe592Aug 28, 2024

Dear Canvas Support Team,

I hope this message finds you well.

I am currently working on integrating the email functionality within the form section of your prebuilt pages using the PHP Mailer included with the provided code. Despite following multiple tutorials and ensuring that my setup aligns with the recommended configurations, the form submission process is not functioning as expected. When I click submit, the loading icon continues to spin indefinitely, and no email is sent or received.

I would greatly appreciate any guidance or documentation you could provide to help resolve this issue.

Thank you for your prompt attention to this matter.

Best regards,
Joseph Niccoli
Niccoli.Joseph@gmail.com

SSemicolon WebSTAFFSep 3, 2024

Hello,

Apologies for the Inconveniences caused!

Please provide us with a Live URL so that we can check out the exact issue and provide you with more accurate assistance on this.

Additionally, it is also possible that your Form File: include/form.php is returning a 500 Internal Server Error, which is an indication that this is a Server Configuration issue or a PHP Error.

Please consider adding the .customjs Class to the .form-widget DIV and then the following code at the very top of your include/form.php File just after the opening php tags:
[ch_pre type="php"]error_reporting(E_ALL);[/ch_pre]

which should display all the possible errors. Please notify us about the Error Message you see, after going through the process above, so that we can provide you with further assistance on this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

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