Animation not working

7 replies · opened Feb 13, 2020

WweimingtanFeb 13, 2020

Hi,

I found that animation is not working on my website even on official demos.

Thanks in advance.

SSemicolon WebSTAFFFeb 14, 2020

Hello,

Can you please provide us with a Live URL so that we can check out the exact issue and provide you with more assistance on this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

SSemicolon WebSTAFFFeb 24, 2020

Hello,

Animations appear to be working on the Page you have mentioned above. Can you please provide us with a Screencast of the Issue so that we can check out the exact issue and provide you with more assistance on this. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

SSemicolon WebSTAFFMar 15, 2020

Hello,

We have checked out your Website and the Animations appear to be working fine for us. Check this Screen Record: https://drive.google.com/file/d/1rypVdFkQpenjFFXNMkisqHrkyRmmurtC/view?usp=sharing .

This appears to be an issue with your Browsers. Please let us know which Browsers you are using so that we can provide you with further assistance on this. Additionally, this could also be related to Browser Add-ons. It is recommended to disable them and check if it solves the issues. Thanks for your Patience.

Meanwhile, do let us know if we can help you with anything else or if you find any further issues with Canvas.

WweimingtanMar 18, 2020

Hi,

Here are my browser versions that i tested.

Google Chrome - Version 80.0.3987.132 (Official Build) (64-bit)
Firefox Browser Developer - 74.0b8 (64-bit)

Thanks.

SSemicolon WebSTAFFMar 18, 2020

Hello,

We have checked this out again on the exact browsers you have mentioned and everything appears to be working fine for us. Please consider checking your Website on another Computer/Device.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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