Canvas Support

All preloaders gone, new Canvas 5 very jittery throughout, want old Canvas Back

1 reply · opened Jan 24, 2018

LlcaseybsaJan 24, 2018

All of the pre-loaders have been removed from pages , like if I go to Index.html no spinning pre-loader and the page just loads without any preloader icon. The site itself jitters , another words, none of the scrolling, none of the animations are smooth and professional like the old canvas.

Can I please have the download to the old canvas 4.0? Canvas 5.0 is really buggy and not as professional and quality as the old one.

I am looking for alternatives already, but would like to continue using Canvas 4 if possible which is a MUCH better built HTML 5 template.

Thanks

SSemicolon WebSTAFFJan 24, 2018

Hello,

  1. All the preloaders are there and since the Latest Version of jQuery v3.3.1, the Document Ready is triggered a little bit late. Additionally, if you try checking the Preloaders on your Local Development, the pages already loads really fast not giving a chance to display the preloaders. Check the Live Previews which gives time to the Images to download which results in displaying the Preloaders.

  2. Canvas 5 is future proof and a lot more secure. And all the modern browsers are smooth! IE support is always patchy and depends on how much IE can handle the Latest CSS/JS Technologies. Here is the Archived Version (v4.5.1) of Canvas: https://drive.google.com/file/d/19xUD393PeEZbmy6d96-fKKaU4cZw-SIa/view?usp=sharing .

[sb_private_reply]You are welcome to request a refund: https://themeforest.net/refund_requests/new if you are not satisfied with Canvas 5.[/sb_private_reply]

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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