All forms not working

1 reply·opened Aug 7, 2019
C
CoSurvivorAug 7, 2019

Hi there,

This is a strange issue that has suddenly come up.
When i uploaded, i checked the contact forms on each of the pages, from my laptop and from my mobile, all were working fine...i was receiving all the emails...but suddenly they are not!!

i have checked the coding, even copy pasted to make sure the contact form code is exactly the same on all the pages, the same form.php file, but for some strange reason, it works on some but doesnt work on others and im just not able to understand why.

Example, on these pages the contact form works:
http://www.cosurvivor.in/pages/destinations/enter-spiti-valley.html
http://www.cosurvivor.in/pages/destinations/camp-ganga-riviera.html
http://www.cosurvivor.in/pages/destinations/chopta-valley.html

but the same form on these pages does not work:
http://www.cosurvivor.in/pages/destinations/discover-ladakh.html
http://www.cosurvivor.in/pages/destinations/discover-spiti-valley.html
http://www.cosurvivor.in/pages/destinations/discover-ladakh-flyin.html

its exactly the same form, same code, only changed the subject line...it shows the confirmation message but for these pages only i am not receiving any emails in my inbox...im getting emails from the other pages...is there any reason why this could be happening.

I've been promoting this page on social media and am afraid i might have lost a few contact requests...would really appreciate any help with this.

Thank you.

<!-- Contact Form
						============================================= -->
						
						<div class="form-widget">
							
							<div class="form-result"></div>
							
							<form class="nobottommargin" id="template-contactform" name="template-contactform" action="../../include/form.php" method="post">
							
							<div class="form-process"></div>

							<div class="col_half">
								<label for="template-contactform-name">Name <small>*</small></label>
								<input type="text" id="template-contactform-name" name="template-contactform-name" value="" class="sm-form-control required" />
							</div>

							<div class="col_half col_last">
								<label for="template-contactform-email">Email <small>*</small></label>
								<input type="email" id="template-contactform-email" name="template-contactform-email" value="" class="required email sm-form-control" />
							</div>

							<div class="clear"></div>

							<div class="col_half">
								<label for="template-contactform-phone">Phone</label>
								<input type="text" id="template-contactform-phone" name="template-contactform-phone" value="" class="sm-form-control" />
							</div>

							<div class="col_half col_last">
								<label for="template-contactform-service">Trip Type</label>
								<select id="template-contactform-service" name="template-contactform-service" class="sm-form-control">
									<option value="">-- Select One --</option>
									<option value="Motorbike Trip">Motorbike Trip</option>
									<option value="SUV Trip">SUV Trip</option>
								</select>
							</div>

							<div class="clear"></div>

							<div class="col_full">
								<label for="template-contactform-subject">Subject <small>*</small></label>
								<input type="text" id="template-contactform-subject" name="subject" value="Enter Spiti Valley - 7 Day Roadtrip - Web Sign Up" class="required sm-form-control" />
							</div>

							<div class="col_full">
								<label for="template-contactform-message">Message <small>*</small></label>
								<textarea class="required sm-form-control" id="template-contactform-message" name="template-contactform-message" rows="4" cols="30"></textarea>
							</div>

							<div class="col_full hidden">
								<input type="text" id="template-contactform-botcheck" name="template-contactform-botcheck" value="" class="sm-form-control" />
							</div>

							<div class="col_full">
								<button class="button button-reveal button-small button-rounded tright" type="submit" id="template-contactform-submit" name="template-contactform-submit" value="submit"><i class="icon-angle-right"></i><span>Sign Up</span></button>
							</div>

							<input type="hidden" name="prefix" value="template-contactform-">

						</form>
					</div>
					</div>
S
SemiColonWebSTAFFAug 10, 2019

Hello,

While this appears to be really weird. Please consider checking if these Emails are being delivered to your SPAM Folders. Another scenario may also be this that your Web Hosting Provider might have blocked these Pages from sending Emails. So, if you are not using SMTP for your Forms, it is Highly recommended to use them. Gmail SMTPs are more reliable and secure.

Additionally, there are some HTML Errors on your Page: https://validator.w3.org/nu/?doc=http%3A%2F%2Fwww.cosurvivor.in%2Fpages%2Fdestinations%2Fdiscover-ladakh.html which you should consider fixing.

Hope this Helps!

Let us know if we can help you with anything else or if you find any further issues.

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